Privacy Policy
Last Updated: 12/05/2025
1. Introduction
DUX IT Pty Ltd ("DUX IT", "we", "our", or "us") respects your right to privacy and is committed to safeguarding the personal information of our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By visiting our website www.duxit.com.au, engaging with our services, or otherwise providing us with your personal information, you agree to the terms of this Privacy Policy.
2. What Information We Collect
We may collect the following types of personal information:

• Contact details: such as name, email address, phone number, business address.

• Business information: including company name, industry, and business IT needs.

• Technical data: such as IP address, device details, browser type, access times, and usage patterns on our website.

• Service-related data: information related to your use of our managed IT services, including logs, system data, and troubleshooting records.

• Other: any other information you voluntarily provide to us.

3. How We Collect Your Information
We may collect personal information in various ways, including:

• Directly from you, when you contact us or use our services.

• Through our website, forms, and email correspondence.

• Automatically through cookies and other tracking technologies when you interact with our website.

• From third parties (with your consent or as otherwise permitted by law).

4. How We Use Your Information
We use the information we collect for purposes including:

• Providing, managing, and supporting our IT services.

• Responding to your enquiries and communicating with you.

• Improving our website and services.

• Sending updates, promotions, and service-related notices (you may opt-out at any time).

• Meeting our legal, regulatory, and contractual obligations.

5. Disclosure of Your Information
We may disclose your personal information to:

• Our employees, contractors, and service providers who assist in delivering our services.

• Regulatory bodies, government agencies, or law enforcement, where required by law.

• Third parties where you have consented to the disclosure.

We do not sell or rent your personal information to third parties.
6. Data Security
DUX IT takes reasonable steps to ensure your personal information is protected from misuse, interference, loss, unauthorised access, modification, or disclosure. We use secure systems, encryption, and access controls to safeguard your information.
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. When no longer needed, we will take reasonable steps to destroy or de-identify the information.
8. Access and Correction
You may request access to or correction of your personal information by contacting us using the details below. We will respond to all requests in accordance with the Privacy Act.
9. Cookies and Website Analytics
Our website uses cookies and similar technologies to enhance user experience and collect usage data. You can control cookie preferences through your browser settings. Website analytics may be provided by third-party tools such as Google Analytics.
10. International Data Transfers
While DUX IT is an Australian company, some of our service providers may be located outside Australia. Where this is the case, we take reasonable steps to ensure that your data is handled in accordance with Australian privacy laws.
11. Third-Party Links
Our website may contain links to other websites not operated by DUX IT. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review it periodically.
13. Contact Us
If you have any questions about this Privacy Policy, or if you would like to make a complaint or exercise your rights, please contact us:
DUX IT Pty Ltd
Email: support@duxit.com.au
Phone: 1300 102 306
Website: www.duxit.com.au