Log a ticket in our support portal, or contact our team directly on 1300 102 306. We’ll get onto it as quickly as we can, based on your support agreement.
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You can reach us by phone, email or through the online support portal. Your agreement will spell out the best way to get help, so you always know what to do next.
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System updates and maintenance are performed regularly to ensure optimal performance and security. The frequency depends on the specific terms outlined in your agreement.
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Yes, services not covered under the managed services agreement may incur additional charges. Please refer to the terms and conditions for details on extra services and associated costs.
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Your agreement can include IT management, monitoring, cybersecurity, remote support and ongoing maintenance. The exact coverage depends on the plan you’ve chosen, so check your agreement for the full details.
