To report an issue, please log in to our support portal and submit a ticket. Alternatively, you can contact our support team directly. We aim to resolve issues promptly as per the terms of your agreement.

You can access support by contacting our dedicated support team via phone, email, or through our online support portal. Details are provided in your agreement.

System updates and maintenance are performed regularly to ensure optimal performance and security. The frequency depends on the specific terms outlined in your agreement.

Yes, services not covered under the managed services agreement may incur additional charges. Please refer to the terms and conditions for details on extra services and associated costs.

Our managed services agreement covers a range of IT solutions, including IT management, cybersecurity, remote access support, and ongoing system maintenance. For a detailed list, please refer to the terms and conditions page.